SHIPPING POLICIES
Order Processing
All orders placed through the Pacer Sales Group website will be processed within 1-3 business days. Should there be any unexpected delays, customers will be notified promptly.
Shipping Methods
Pacer Sales Group offers a variety of shipping methods to cater to our customers' diverse needs. The availability of these methods depends on the shipping address and the items ordered.
Shipping Rates
Shipping rates are determined based on the weight, size, and destination of the package. Pacer Sales Group is committed to offering competitive and fair shipping rates for all our customers.
International Shipping
Pacer Sales Group proudly ships to select international destinations. Please note that duties, taxes, and other import charges are the sole responsibility of the recipient.
Damaged Items & Inspection
If you receive a shipment from Pacer Sales Group and notice visible damages or suspect concealed damages, it is crucial to report it to our customer service team within 48 hours of delivery. Thoroughly inspect all packages upon arrival, and if possible, take clear photos of any damages. This aids in a swift resolution and ensures that we can address any issues promptly. Your satisfaction is our priority, and we'll work diligently to rectify any shipment damages.
Tracking
After your order is dispatched, Pacer Sales Group will send you a tracking number via email. This allows you to monitor the progress of your package until it reaches its destination.
Delivery Time
Pacer Sales Group strives for prompt deliveries. However, actual delivery times can vary based on the chosen shipping method and potential unforeseen delays.
Damaged Items, Inspection & Reporting
Upon receiving a shipment from Pacer Sales Group, it's essential to inspect the package thoroughly for any visible or concealed damages. If any issues are noted, please adhere to the following guidelines:
Visible Damages: Should you notice visible damages to your package or its contents, ensure you document these damages with clear photographs. These images will be crucial for any claims process.
Concealed Damages: Sometimes, damages might not be immediately apparent from the exterior packaging. If, upon opening your package, you discover concealed damages to the items inside, it is vital to document these as well.
Original Packaging: Always retain the original packaging and all included materials until your claim is resolved. The packaging can provide essential evidence for damage claims, and in some cases, might be required for processing a replacement or refund.
Reporting: Report any damages to Pacer Sales Group's customer service team within 48 hours of receiving the shipment. Your timely reporting enables us to address and rectify any issues promptly. We value your business and will strive to ensure your satisfaction in the face of shipment damages.
